Refund policy

Returns & Refunds Policy

Effective Date: 5 August 2026
Company: Sweetsultan Clothing Pvt Ltd
Address: NO 28W/29A, Vennimalai Street, Chennai-600028, India
Email: info@sweet-sultan.com
Website: www.sweet-sultan.com

Return Eligibility

We accept returns within 14 days of delivery, subject to the following conditions:

Returns are accepted only if you receive an incorrect item or an item with a manufacturer's defect.
Returned items must be unused, unwashed, in their original condition, with all original tags attached and the original packaging intact.
Items must be free from fragrances, stains, damage, or any signs of use or wear.
A valid proof of purchase must accompany all return requests.
Returns for change of mind, incorrect ordering, or personal preference are not accepted.
Due to hygiene and safety reasons, cleaning products and silk products are eligible for return only if they are unused, unopened, and sealed in their original packaging.
We cannot accept returns or issue refunds for cleaning products or silk products that have been opened, used, washed, or had their original seal or packaging removed, unless the item is faulty, damaged upon delivery, or not as described.

Nothing in this policy limits or excludes your statutory consumer rights under applicable consumer protection laws.

Our products are not eligible for refunds or exchanges Due to hygiene and safety reasons, we only accept returns of unused, unopened, and sealed cleaning products and silk products in their original packaging.

We cannot accept returns or issue refunds for products that have been opened, used, washed, or have had their original seal or packaging removed, unless the item is faulty, damaged upon delivery, or not as described.

This policy does not affect your statutory consumer rights where applicable under the laws of your country or region.

However, if you receive an incorrect item, we are happy to accept a return for correction or replacement within 14 days from the date of delivery. Please ensure the item is unused, unwashed, free from fragrance or signs of wear, with tags attached, in original condition and packaging, and accompanied by valid proof of purchase.

Refunds are not available, including for change-of-mind purchases.

We kindly encourage customers to review product details carefully before placing an order.

Chargebacks We cannot accommodate chargebacks or refund requests related to customs duties, taxes, or tariffs, as these are imposed by your local government and are entirely outside our control. Chargebacks filed for such reasons will be considered a violation of our store policies, as these costs are the buyer’s responsibility and are clearly disclosed prior to purchase.
We cannot accommodate chargebacks or refund requests related to customs duties, taxes, or tariffs, as these are imposed by your local government and are entirely outside our control. Chargebacks filed for such reasons will be considered a violation of our store policies, as these costs are the buyer’s responsibility and are clearly disclosed prior to purchase.

Shipping and customs charges are non-refundable.The customer is responsible for return shipping costs, unless the item contains manufacturer defects or incorrect items.

Please note: While we strive to represent each product as accurately as possible, slight variations in color or detail may occur due to lighting during photography, individual screen settings, and the nature of silk printing. These differences are not considered defects but are part of the individuality of printed textiles.

4. Return Process

Step 1: Email us at info@sweetsultanclothing.com with subject: Return Request – [Order Number].

Step 2: Attach item images and reason for return.

Step 3: Our team will respond within 2–3 business days with return instructions.

Step 4: Once approved, schedule pickup or courier the item to our return address.

Note: Returns without prior approval may be rejected.

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Product Variation Disclaimer

Please note that minor variations may occur between products due to the nature of silk fabric and the digital printing process.

Our products may exhibit slight differences in:

Color
Print alignment
Texture or sheen

These variations may result from

Lighting conditions during photography, which may cause the product to appear slightly different in photos compared to how it looks in person
Differences in individual screen settings

These are not considered manufacturing defects, but are natural results of manufacturing.

Damaged or Incorrect Items

If you receive a defective, damaged or incorrect product, please contact us within 14 days of delivery.

Email info@sweetsultanclothing.com within 14 days
- Include order number and clear photos
- We will assess the issue and offer a suitable remedy—whether a replacement, refund, or store credit—based on your preference.

Due to hygiene and safety reasons, we only accept returns of unused, unopened, and sealed cleaning products and silk products in their original packaging.

This policy does not affect your statutory consumer rights where applicable under the laws of your country or region.

How to Request a Return

Email us at info@sweetsultanclothing.com with the subject line “Return Request – [Order Number]”.
Include clear photos of the item (if defective or incorrect).
Our team will respond within 2–3 business days with next steps.
If approved, return shipping instructions will be provided.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they haven’t been shipped.
After dispatch, cancellations are no longer possible

Out-of-Stock Items: In the event that an item is out of stock after your order is placed, we will notify you promptly. A full refund will be issued for the unavailable item(s). Exchanges or replacements will not be offered in such cases.

Jurisdiction-Based Consumer Rights:

United States

Under FTC rules, you are entitled to a refund or replacement if the item is faulty or not as described.

United Kingdom

Under the Consumer Rights Act 2015, consumers are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not of satisfactory quality. If the product is damaged due to misuse, accidental damage, improper care, or normal wear and tear, exchanges or replacements will not be offered.

In the above countries , you are protected by law and may receive a repair, replacement, or refund if a product is faulty or not as described; however, returns for change of mind depend on the seller’s return policy.

Questions?

For help with returns, refunds, or exchanges, please contact us:
📧 Email: info@sweetsultanclothing.com
🕒 Support Hours: 10 AM – 5 PM IST (Mon–Fri)