Shipping policy
Shipping Policy
Company: Sweetsultan Clothing Pvt Ltd
Business Address: NO 28W/29A, Vennimalai Street, Chennai-600028, India
Effective Date: 5 th August 2026
Email: info@sweet-sultan.com
Website: www.sweet-sultan.com
Shipping Locations
We ship internationally to the following regions:
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United States (excluding California)
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United Kingdom
Note: Orders to California are currently not serviceable.
Order Processing Time
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All orders are processed within 3–5 business days from the date of purchase. (Monday to Friday, excluding public holidays).
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Orders are dispatched from our central warehouse located in China.
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You will receive a shipping confirmation email with your tracking number once the order is dispatched.
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Processing times may be extended during festive periods or sales due to high volume.
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Shipping Methods & Estimated Delivery Time
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Destination |
Estimated Delivery Time |
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United States* |
6–10 business days (subject to smooth customs clearance both at origin and destination) |
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United Kingdom |
1-7 days |
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Delivery times are indicative and may vary based on courier delays, weather conditions, or customs inspections.
*Note: We do not ship to the state of California.
Shipping Terms: Delivered Duty Unpaid (DDU)
All orders are shipped on a Delivered Duty Paid (DDP) basis. This means:
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Product prices include import duties, customs fees, and other applicable taxes for the United States., United Kingdom
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The courier company may assist in the customs clearance process, but ultimate responsibility lies with the customer.
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Please note: We are unable to accept chargebacks or refund requests due to customs duties or tariffs, as these are beyond our control.
Tracking
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Once dispatched, tracking details will be sent via email.
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You can monitor the progress of your shipment using the tracking number provided.
Delays Due to Customs or Force Majeure
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While we strive to meet the estimated delivery times, customs inspections or delays in the destination country may affect delivery.
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We are not liable or responsible for delays caused by customs processing, natural calamities, strikes, inspections, local policies or other force majeure events.
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Delivery timelines exclude any delays from customs inspections.
Incorrect Addresses & Failed Deliveries
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Please ensure your shipping address is correct at checkout.
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If a package is returned to us due to an incorrect address or failed delivery attempt, reshipping costs will be the customer’s responsibility.
7. Address Accuracy & Failed Deliveries
Please ensure your shipping address is complete and accurate before checkout. We are not responsible for delays or losses caused by incorrect or incomplete address details.
Orders returned due to incomplete or incorrect addresses may incur reshipping charges, payable by the customer.
8. Lost or Incomplete Orders
If you receive a missing item, or suspect pilferage:
- Notify us within 14 days of delivery at info@sweet-sultan.com.
- Share clear photos of the package, contents, and a short description.
- Do not discard the packaging until the issue is resolved.
Refunds/replacements will be processed based on the outcome of our investigation.
9. Cancelled or Undelivered Orders
If your prepaid order is undelivered or lost in transit, the full order value (excluding shipping and customs duties)will be refunded.
Questions?
If you have any questions about your shipment or need assistance, feel free to contact us:
📧 Email: info@sweet-sultan.com
🕒 Support Hours: 10 AM – 5 PM IST, Monday to Friday